Shipping policy

Processing time
Orders are processed within 1–3 business days after payment. Pre-order and backorder items show their expected ship date on the product page.

Where we ship
We ship to the countries available at checkout. If your country is not listed, contact us at woof@trydoggystyle.com.

Rates and delivery times
Shipping cost and the estimated delivery time are calculated at checkout from your address and the weight and size of your order. Large items such as beds and crates may ship separately.

Tracking
You receive a tracking number by email when your order ships.

Customs, duties and taxes
International orders may be charged import duties and taxes by the destination country. Unless checkout says otherwise, these are paid by the customer on delivery. Refused deliveries are refunded minus the original shipping and any return charges.

Restricted items
Some countries restrict imports of pet treats, chews and food, and some carriers restrict battery-powered devices such as GPS trackers. If we cannot ship an item to your address, we will contact you and refund it.

Lost or damaged parcels
If tracking shows no movement for 10 business days, or your parcel arrives damaged, contact us at woof@trydoggystyle.com and we will open a claim with the carrier.